Scrubly Help and Support

Help Videos

Duplicate Removal Process

Why aren't some of my duplicates being recognized?
If the software doesn't recognize them, then it's virtually 100% safe to say that they aren't duplicates. They are only similar or their data is too limited to provide a clear comparison.
How are contacts merged?
During the comparison process, contact data is broken down into individual fields. Exact duplicate data is retained and missing data is copied. If there are conflicts, then the most current information is kept and the older data is removed.

Restoring Backups

I want to retrieve my address book contacts from Scrubly, how do I restore my data?
You can restore any version of your address book data by going to the Scrubly Dashboard, selecting the Address Book you would like to restore and the date in History at which you would like to restore your contacts. Click the Restore Backup button.
Restoring Outlook Contacts
When you click the Restore Backup button the Scrubly backup selected will be marked for download. Using the Scrubly Outlook client running in your Computer's system tray, right click the Scrubly icon and select Get Scrubbed Data.
Restoring Mac Contacts
When you click the Restore Backup button the Scrubly backup selected will be marked for download. Using the Scrubly Mac client click the Scrubly menu bar and select Get Scrubbed Data.
Restoring Google Contacts
When you click on the Restore Backup button the Scrubly backup selected will be marked for download. A window will open asking you to confirm the update. Once confirmed, Scrubly will automatically remove all contacts inside your Google account and replace them with the backup selected.

Security and Data Backup

Security and Reliability Safeguards
At Scrubly we know that our customers rely on us to safely and securely manage their data. We take our responsibilities to our customers seriously, and the security and reliability of the software, systems and data that make up the Scrubly application are our top priority.
SSL Security
All information travelling between your browser or Scrubly client and the Scrubly server is protected from eavesdroppers with 128-bit SSL encryption. The lock icon in your browser lets you verify that you aren't talking to a phishing site impersonating Scrubly and that your data is secure in transit.
SSL Security
All information travelling between your browser or Scrubly client and the Scrubly server is protected from eavesdroppers with 128-bit SSL encryption. The lock icon in your browser lets you verify that you aren't talking to a phishing site impersonating Scrubly and that your data is secure in transit.

Firefox and Internet explorer
The Scrubly application - including your data - rests securely behind Scrubly server firewalls.
Physical Security with Geographical Diversity
Scrubly utilizes three data centers connected via private, 10 Gigabit point-to-point connections, and integrated through proprietary automated tools between Seattle, Dallas and Washington DC. Our datacenters support biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the servers that store your data.
Sophisticated password policy enforcement
Scrubly supports strict password policy enforcement including complexity requirements, password history, and forced reset.
The data in your Scrubly account is replicated across multiple database servers in three geographic locations to prevent a single failure from causing data loss. Additionally, that data is backed up nightly to tape and stored in a secure offsite location to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored.

Pricing FAQ

What do I get with the Free version?
The Scrubly Free version includes all of the features and functionality of the paid version but limited to address books that contain 250 or fewer contacts. The only limitation is the number of Contacts you are able to process with your account.
If I sign up for the yearly plan, can I use Scrubly across any of the platforms you support including Outlook, Mac, Gmail and Google Apps?
Yes, if you sign up for our yearly plan, you can scrub your contacts across any of the platforms we support.
Do I need to sign a contract?
There is no contract with our plans, you can cancel your account at any time and you will not be billed in the next billing cycle.
What methods of payment do you accept?
Scrubly is an online paid service. All payments are processed online using a credit card including: Visa, MasterCard, Discover or American Express.
What if I still have questions?
We'd love to hear from you! Send an email to and describe your situation. We will get back to you as soon as possible.

Scrubly Premium

What is the Scrubly Premium renewal policy? How do I turn off auto-renewal?
You can purchase Scrubly as a One Time Scrub or as an unlimited Annual Subscription. The Annual plan will auto-renew when the subscription expires. Auto-renew settings can be changed by the user in the Account page under My Plan. If you do not want to be automatically renewed, be sure to change auto-renew to Disable. For Annual plan members, we'll remind you before we charge so you have the option of updating your auto-renew preference.
What happens if my Premium account expires?
No worries, you can still use Scrubly as a non-Premium user. However, you will be limited to scrubbing up to 250 contacts.
Who do I contact to talk about my credit card questions?
Email us at, and we'll get right back to you.


How do I remove duplicates from a specific Outlook folder?
After launching the Scrubly Outlook client, the wizard allows you to select the Outlook folder you would like to scrub. Simply select the folder from the provided list and click next. Scrubly will then process only that specific Outlook folder.
What versions of Outlook are supported?
Outlook versions 2010 (32 and 64-bit) / 2007 / 2003 / XP / 2002 / 2000 are supported.
Can Scrubly clean the contacts inside Outlook Business Contact Manager?
Unfortunately, no, Business Contact Manager doesn't store the data in Outlook.


What versions of Mac OS are supported?
Scrubly supports Mac OS versions: Mac OS X 10.5 (Leopard), Mac OS X 10.6 (Snow Leopard), Mac OS X 10.7 (Lion) and Mac OS X 10.8 (Mountain Lion)


Does Scrubly support Google Apps accounts?
Yes, simply enter your Google Apps email address into the Scrubly Google address book setup screen and the system will upload your contacts from your Google Apps account, clean them up and push them back into your Google Apps account.


What are the system requirements for running Scrubly?
At minimum we recommend that you have Microsoft Windows XP/Vista/7, Mac OS X or Linux, with a 1GHz processor or better, and at least 512 MB of RAM. You will also need a web browser such as Google Chrome, Internet Explorer version 6.0 or higher, Firefox 2.0 or higher, or Safari 2 or higher.
Why do I need to download and install Adobe Flash to run Scrubly?
Scrubly requires Flash to be installed in order to have the rich, full-featured experience of cleaning up your address book within a browser.
What do I do if I get errors when trying to run Scrubly?
This behavior means that the local settings and configurations on your computer or network are preventing Scrubly from working properly. Follow these steps:
  • Refresh or restart your browser
    First, it is amazing how many issues can be resolved with refreshing or reloading your browser. Click the refresh button in your browser or press Ctrl+F5 for a forced, unconditional refresh. If that doesn't help, completely shutdown and restart your browser.
  • Reinstall Flash
    Try installing or re-installing the latest version of Flash player (even if you already have it installed), using the link below: Download Flash Player
  • Delete your Flash cookies (Flash Shared Objects)
    Occasionally Flash's shared objects (cookies) can cause unpredictable behavior\problems for Scrubly. An easy and harmless thing to try is to delete these cookies. Adobe provides a mechanism to do this at the following link: Website Storage Settings Panel . Please select all of the "Scrubly" items and Delete them, close this window and refresh your browser.
  • Clear your browser cache
    Clearing your browser cache can also clear up a lot of these issues:
    In IE9 & 10: click Tools > Safety > Delete browsing history.
    In IE8: click Safety: Delete Browsing History, then click Delete Temporary Internet Files and Delete Cookies.
    In IE7: click Tools: Delete Browsing History, then click Delete Files and Delete Cookies.
    In Firefox: go to Tools: Clear Recent History.
    In Safari: Since the old 'Empty Cache' menu option is missing on the main menu of Safari 6.0, you can enable it. Go to Safari > Preferences > Advanced and check the Show Develop menu in menu bar. Then, chose Develop > Empty Caches.
    In Google Chrome: Click the Wrench: Options and click Clear Browsing Data.
  • Test your Firefox Add-ons
    If you use Firefox, try disabling your add-ons (extensions) like Adblock, Flashblock, or NoScript. Then if that works, re-enable them one at a time to determine which is causing the problem.
  • Test your firewall or virus detector
    If you are using a personal Internet firewall or anti-virus program, it could be blocking Flash applications like Scrubly. Try allowing access to within those programs and then try visiting Scrubly again. If still no results, try disabling such programs entirely as a test. If that solves the issue, contact customer support for your security software to discuss allowing Flash content when browsing the Internet.

If none of the above steps allow Scrubly to run properly, please go to our Support page and request further assistance.
How do I delete my account?
You can delete your account now by clicking the Account tab and then Cancel Account. Deleting your account will destroy all data stored on Scrubly. If you are a Premium subscriber and you want Scrubly to retain your data, simply Disable your auto-renew option and your data will remain on Scrubly as a permanent backup.