not finding my contacts

(2 replies) This is a Public Forum Post

Patrick Rachels

So I have used Scrubly to filter 2 of my gmail accounts but the 3rd one it isn't even seeing any of my contacts. Granted some are in groups but it is showing 0 contacts. Anyone have any ideas on what I can do to fix it.

(5 years ago) Posted by Patrick Rachels on November 21, 2013 at 00:36am Gmail


Hi Patrick,

Thanks for your support note about Scrubly and Google Contacts.

Scrubly is able to access all Google Contacts that are located in and under the My Contacts main folder. So, if you have any contacts outside this main folder, unfortunately, Scrubly is not able to retrieve them through Google's API.

The best thing to do is to copy and paste all of the contacts you would like to scrub into My Contacts and Scrubly will be able to access them.

Hope that helps, if you get stuck or need any additional support, please let us know.

Thanks for using Scrubly!

Best regards,


5 years ago

Charles Pesch

Having the same problem. Connected properly to gmail contacts, but Scrubly retrieves zero (0) contacts.

All my contacts are in the main "My Contacts" folder in Gmail.

No error, just no contacts. Any ideas?

5 years ago