How to Use Scrubly to Remove Duplicate Contacts from Outlook 2011 for Mac

Removing duplicate contacts from Outlook 2011 for Mac is one of the biggest feature requests we receive. Scrubly only directly supports contacts cleanup for Mac Address Book. Unfortunately, Microsoft does not allow 3rd party developers to directly access Outlook 2011 contact data, but you can easily clean your Outlook 2011 contacts by following the steps below.

How To Use Scrubly To Remove Outlook 2011 Duplicate Contacts PDF

With Microsoft’s August 2011 update, many of the bugs plaguing Outlook 2011 Sync Services have now been fixed and it is relatively easy to remove duplicate contacts from your Outlook 2011 address book using Scrubly. For more detail on how to set up syncing between Outlook 2011 and Mac Address Book read our blog post How to Sync Outlook 2011 for Mac with Mac Address Book.

If you have not yet installed the most recent Outlook 2011 update, do this first by downloading and installing Outlook 2011 version 14.1.0 SP1 or higher. For the latest Office 2011 for Mac updates go Microsoft Office Update: http://www.microsoft.com/mac/downloads/. Before you install the Office for Mac 2011 14.1 update, make sure that your Mac is running a Mac OS X v10.5.8 or a later version.

How to clean up Mac Address Book contacts using Scrubly:

  1. Sign up for an account at Scrubly
  2. Download and install the Scrubly Mac client
  3. Run Scrubly on your Mac and login using your username and password
  4. Upload your Mac Address Book contacts to Scrubly for processing
  5. Follow the steps to clean up your Address Book contacts
  6. Download your newly cleaned contacts from Scrubly to Mac Address Book

Now, your Mac Address Book contacts are clean and duplicate free.

How to Sync contacts between Mac Address Book and Outlook 2011 for Mac

Now that your Address Book contacts are duplicate free, you now can sync these contacts with Outlook 2011. First make sure you have updated Outlook for Mac 2011 to the latest version 14.1.0 SP1 or higher.

  1. On your Mac, open iSync and go to “Preferences”. For Mac Lion OS 10.7 users, skip to Step 4 as iSync is no longer integrated into Lion OS.
iSync Preferences

2. Check first option “Enable syncing on this computer”.
iSync Enable Syncing on This Computer

  1. Click “Reset sync history” button
  2. Open Outlook 2011
  3. Go to Outlook 2011 “Preferences”

Outlook 2011 Preferences Menu

6. Click on “Sync Services”
Outlook 2011 Sync Services

7. Check the Contacts option
Outlook 2011 Sync Services Options

  1. Select the Outlook folder from the list you want to sync
  2. Click on the “Show all” button
  3. If message is displayed “You have turned on sync services” then click “Ok”. Sync Services will begin syncing your Mac Address Book with Outlook 2011 Contacts.

Note: the Outlook 2011 sync process can take up to 4-5 hours or more to complete depending upon the size of your contact list.
Outlook 2011 - You Have Turned On Sync Services

If Outlook 2011 Sync Services does not immediately start syncing

Many Scrubly users have found that syncing does not immediately start after turning on Sync Services. To trigger Outlook 2011 to start syncing, follow these steps:

  1. Check the iSync option “Enable syncing on this computer”. For Mac OS Lion 10.7 users, skip this step.
  2. Confirm that Sync Services is turned on for Outlook 2011
  3. If all options are selected and above settings are correct then follow next step
  4. Open your Mac Address Book and make a small change to any contact and save. You can also simply select copy and paste a contact into Address Book. Once the system recognizes the update, sync between Address Book and Outlook 2011 will start.
  5. Important: We have found in testing that it is possible to trigger Outlook 2011 to start syncing twice and duplicating Address Book contacts in Outlook 2011 if two updates to Address Book are quickly created one after the other. Be sure to only trigger syncing once.

If Outlook 2011 Sync Services does not start syncing after Scrubly download

If Outlook 2011 Sync Services does not start syncing after Scrubly updates your Address Book contacts, you can trigger Outlook 2011 to start the sync process as described above. This process takes up to 4-5 hours depending upon the size of your address book.

To skip the long syncing process, another option is to first delete all contacts from Outlook 2011 so that a clean copy of your contacts from Address Book will move over to Outlook 2011 Contacts during the sync process. Since there will be no existing contact data inside Outlook 2011 to compare with the contacts coming over from Address Book, syncing will be relatively quick.

To delete your contacts from Outlook 2011 and then sync with Address Book, follow these steps:

  1. Turn off Sync Services inside Outlook 2011
  2. In iSync, un-check Enable Syncing On This Computer option. For Mac OS Lion 10.7 users, skip this step.
  3. As a precaution, backup all Outlook 2011 contacts and all Mac Address Book contacts.
  4. Delete all contacts from outlook 2011
  5. Perform all 10 steps outlined above to starts sync process between Mac Address Book and Outlook 2011 for Mac.

You now have a clean set of contacts in both Mac Address Book and Outlook 2011.

1

Scrubly sign-up.